Updated: October 8, 2026
Terms of Service
User Agreement
This User Agreement (hereinafter referred to as the “Agreement”) defines the conditions for visiting and using the website www.boxette.uz. (“Site”), as well as for all Information, advice and services provided to you through Website.
Please read and understand this agreement before using our Site.
The Agreement implies the full agreement and understanding of the Parties regarding its subject matter and supersedes all negotiations, discussions and agreements between them preceding its conclusion. Neither Party is bound by any obligations, conditions, guarantees, representations, determinations other than those expressly stated in the Agreement.
This Agreement is a legally binding agreement between the Parties and governs the Customer’s use of the Service Provider’s services.
1
Subject of the User Agreement
1.1. The Service Provider undertakes to organize and carry out delivery of goods to Uzbekistan purchased by the Customer independently in online stores or auctions in the USA or other countries cooperating with the Service Provider, as well as any other postal items that were received in the name of the Customer. The Customer undertakes to promptly pay for the services provided to him in accordance with the terms of this Agreement.
1.2. The date of conclusion of the Agreement and the moment of full and unquestioning acceptance by the Customer of the terms of this Agreement is the date of registration of the Customer on the websitewww.boxette.uz
1.3. Registration on the sitewww.boxette.uzcompletely free and voluntary.
1.4. If the Customer does not agree with at least one of the clauses of the Agreement, then he does not have the right to use the Service Provider's Services
1.2. The date of conclusion of the Agreement and the moment of full and unquestioning acceptance by the Customer of the terms of this Agreement is the date of registration of the Customer on the websitewww.boxette.uz
1.3. Registration on the sitewww.boxette.uzcompletely free and voluntary.
1.4. If the Customer does not agree with at least one of the clauses of the Agreement, then he does not have the right to use the Service Provider's Services
2
Description of Services
2.1. The Service Provider provides the Customer with a unique postal address in the USA or other countries cooperating with the Service Provider in order to use it for delivery of parcels with goods that the Customer purchased independently in online stores or auctions, as well as for any other mail from third parties.
2.2. The Service Provider organizes the delivery of parcels from the USA or other countries cooperating with the Service Provider to the Republic of Uzbekistan in accordance with the stated deadlines and tariffs, as well as additional services ordered.
2.3. Services are considered fully provided by the Service Provider from the moment
receipt of the Parcel by the Customer in any way (at the Service Provider’s warehouse, at a courier service branch or at an address in Uzbekistan).
2.4. To provide services, the Service Provider has the right to involve third parties without the Customer’s consent: postal, courier services, etc.
2.5. The Service Provider informs the Customer about the stages of the shipment through e-mail notifications, and also provides consulting services (by phone or e-mail) in the field of online shopping and other organizational issues.
2.6. The Customer is notified and does not object to the fact that the Service Provider has the right to record telephone calls between the Service Provider's employees and the Customer.
2.2. The Service Provider organizes the delivery of parcels from the USA or other countries cooperating with the Service Provider to the Republic of Uzbekistan in accordance with the stated deadlines and tariffs, as well as additional services ordered.
2.3. Services are considered fully provided by the Service Provider from the moment
receipt of the Parcel by the Customer in any way (at the Service Provider’s warehouse, at a courier service branch or at an address in Uzbekistan).
2.4. To provide services, the Service Provider has the right to involve third parties without the Customer’s consent: postal, courier services, etc.
2.5. The Service Provider informs the Customer about the stages of the shipment through e-mail notifications, and also provides consulting services (by phone or e-mail) in the field of online shopping and other organizational issues.
2.6. The Customer is notified and does not object to the fact that the Service Provider has the right to record telephone calls between the Service Provider's employees and the Customer.
3
Procedure and Timeframes for Provision of Services
3.1. The customer registers on the site www.boxette.uz and receives a unique postal address. The Customer is also assigned a personal 5-digit number (“personal account number”).
3.2. In his profile on the website, the Customer independently indicates personal data and also selects services:
3.2.1 choosing a subscription to e-mail newsletters and notifications (news, notifications about status changes)
3.2.2. selection of additional services that are enabled by default (Guarantee Service service, division, remove invoice, repack, etc.)
3.2.3. recipient data (full name, address, telephone)
3.2.4. data for courier delivery in Uzbekistan (address, recipient, telephone) (if necessary)
3.3. The customer independently places an order for the product on the website of the online store, which provides delivery services in the United States or other countries cooperating with the Service Provider, having previously independently assessed the quality, parameters and characteristics of the product, checking with the seller all the necessary details (packaging compliance, expiration dates, etc.), and also pays for it.
3.4. When placing an order in the online store, the Customer indicates the unique postal address provided to him by the Service Provider as the delivery address.
3.5. After the Customer has received a Tracking code from the online store, he registers a new parcel in his profile, indicating the following information:
3.5.1. tracking code of the courier company (this can be checked either on the official website of the carrier or on a universal website such as www.packagemapping.com)
3.5.2. data for the customs declaration: type of goods (selected from a drop-down list or entered manually), cost of the goods.
3.5.3. product type and store name;
3.5.4. selection of additional services for this parcel (Guarantee Service service, repack, split, etc.);
3.5.5. IMPORTANT! additional services are provided only for parcels with a tracking number that were registered in your personal account indicating the type of product and cost before they arrived at a warehouse in the USA or other countries cooperating with the Service Provider. If the parcel arrives at the warehouse with a different tracking number than the customer indicated, the company is not responsible for providing additional services chosen by the customer.
The Customer can familiarize himself with more detailed rules for registering a new parcel on the “Help” page in his personal account.
3.5.6 If the customer has not registered the tracking number of the parcel before it is processed in a warehouse in the USA or other countries, the parcel will automatically be registered additionally. the "Parcel Registration" service by a warehouse employee in the USA or other countries, indicating the average market value.
3.6. If the Customer requires other additional services that are not specified in the personal account (return of goods, etc.), the Customer is obliged in advance (before receiving the parcel to a warehouse in the USA or other countries cooperating with the Service Provider) to notify the Service Provider in writing (by e-mail), provide all the necessary information (package tracking number, personal account number, etc.) and agree on all the conditions for the provision of these services.
3.7. From the moment the parcel arrives at a warehouse in the USA or in other countries cooperating with the Service Provider, within 3 business days, the Customer receives e-mail notifications about the status of the parcel, and can also track changes in status in his profile.
3.8. All parcels that arrived at a warehouse in the USA or in other countries cooperating with the Service Provider on a first-come, first-served basis, by default, are issued for dispatch on the next flight, each parcel under its own track number, under which it was registered in the Service Provider's system.
3.9. If a parcel arrives at a warehouse in the USA or in other countries cooperating with the Service Provider, which the customer has not registered, then it is processed for sending back immediately. But the average cost of the goods is indicated by the Service Provider’s employees (based on data from online stores in the USA or other countries cooperating with the Service Provider). The parcel is automatically registered for air delivery.
3.10. Approximate sThe delivery time for parcels from the USA or other countries cooperating with the Service Provider to Uzbekistan is: 3-16 business days depending on the selected tariff (air delivery) from the date of its dispatch from a warehouse in the USA or in other countries cooperating with the Service Provider, provided that the parcel was registered in a timely manner, all data is reliable and indicated in full, it does not contain goods prohibited for delivery, the data on the label corresponds to the data in the Customer’s profile and that the cost of the parcel is not exceeds the customs limit and will not require customs clearance.
3.11. To successfully pass customs control, the Customer must, at the Service Provider's request, provide the necessary data and documents within 1-2 business days after receiving the request from the Service Provider (invoice for goods, confirmation of payment, recipient documents, etc.).
3.12. In case of accrual of customs duty, the Customer must pay it and provide the Service Provider with a confirmation document of payment no later than 7-10 business days from the date of notification.
3.12.1. The period of free storage of goods at the customs point of the Republic of Uzbekistan is 3 calendar days, after which storage is already carried out on a paid basis at the expense of the Customer.
3.13. If the Customer does not provide documents within the specified time frame, does not pay the duty or refuses the parcel, which is at the customs control point, then the Service Provider has the right to decide to dispose of the parcel or return it to a warehouse in the USA or in other countries cooperating with the Service Provider at the Customer’s expense.
3.14. All information about the cost of services is displayed in the Customer’s personal account.
3.15. The period of free storage of parcels in a warehouse in the Republic of Uzbekistan is 30 days from the date of arrival of the parcel, but not more than 90 days. After the end of 90 days, the Service Provider is not responsible for the safety of the parcel, and has the right to dispose of it at its own discretion (dispose of it, use it to pay off the Customer’s debt, etc.) without any notification to the Customer.
3.15.1. The period of free storage of parcels in a warehouse in the USA is 45 days from the date of acceptance of the parcel into the warehouse.
The parcel is considered accepted at the warehouse from the moment it changes its status to “Received at the warehouse” in the Customer’s personal account on the Service Provider’s website. If within 45 days from the moment the parcel is accepted at the warehouse, the Customer does not provide the Customer’s personal data necessary for shipment to Uzbekistan, as well as possible documents or instructions for further shipment, the parcel is not delivered and the storage period continues.
After 45 days from the date of acceptance of the parcel into the warehouse, the Service Provider is not responsible for the safety of the parcel and has the right to dispose of it at its own discretion (dispose of it, use it to pay off the Customer’s debt, etc.) without any notification to the Customer.
3.16. Dispatch within Uzbekistan is carried out within 1-3 business days from the date of receipt of the cargo with parcels at the Service Provider's warehouse in Tashkent, after the Service Provider's services have been paid for (except for cases of payment by cash on delivery) and the delivery service has been ordered by the Customer in the personal account on the Service Provider's website.
3.17. When ordering a courier delivery service, the Customer selects or enters new recipient data (address, full name, contact phone number) in a special form on the website, and also indicates the amount of the declared cost of the parcel. If this form is not available, then the Service Provider receives information from the Customer by e-mail.
3.18. By default, if the customer has not specified other information, the parcel is declared at the minimum estimated cost of the courier company that delivers in Uzbekistan. The declared cost is the amount that the courier company pays to the Customer in the event of an insured event (loss or damage to the parcel). According to the courier company's tariffs, the customer pays a percentage of this amount when registering the cargo for delivery.
3.19. The delivery of the parcel to the Customer is subject to presentation of a document proving his identity (passport, driver’s license).
3.20. Issuance of a parcel to a third party is carried out on the basis of a power of attorney or a letter with a copy in a passport sent by the Customer from the email specified by him in the Personal Account, or a call made from the phone number specified in the Customer’s Personal Account duly executed (by power of attorney we mean an email or a call recording)
3.21. By signing the check/waybill/invoice on the check, the Customer confirms the fact of receipt of the parcel and the absence of any claims against the Service Provider.
3.22. The parcel is issued to the Customer after full payment for the Service Provider’s services, taking into account clause 3.14 of this Agreement.
3.23. Proper confirmation of the Customer's refusal to receive the parcel is a letter from the Customer to the Service Provider's email or a recording of a telephone call.
3.24 The Service Provider is released from liability for the safety, integrity, loss or damage of parcels during their stay on the territory of customs authorities, as well as in the process of customs clearance carried out with the participation of third parties and officials of customs authorities.
3.2. In his profile on the website, the Customer independently indicates personal data and also selects services:
3.2.1 choosing a subscription to e-mail newsletters and notifications (news, notifications about status changes)
3.2.2. selection of additional services that are enabled by default (Guarantee Service service, division, remove invoice, repack, etc.)
3.2.3. recipient data (full name, address, telephone)
3.2.4. data for courier delivery in Uzbekistan (address, recipient, telephone) (if necessary)
3.3. The customer independently places an order for the product on the website of the online store, which provides delivery services in the United States or other countries cooperating with the Service Provider, having previously independently assessed the quality, parameters and characteristics of the product, checking with the seller all the necessary details (packaging compliance, expiration dates, etc.), and also pays for it.
3.4. When placing an order in the online store, the Customer indicates the unique postal address provided to him by the Service Provider as the delivery address.
3.5. After the Customer has received a Tracking code from the online store, he registers a new parcel in his profile, indicating the following information:
3.5.1. tracking code of the courier company (this can be checked either on the official website of the carrier or on a universal website such as www.packagemapping.com)
3.5.2. data for the customs declaration: type of goods (selected from a drop-down list or entered manually), cost of the goods.
3.5.3. product type and store name;
3.5.4. selection of additional services for this parcel (Guarantee Service service, repack, split, etc.);
3.5.5. IMPORTANT! additional services are provided only for parcels with a tracking number that were registered in your personal account indicating the type of product and cost before they arrived at a warehouse in the USA or other countries cooperating with the Service Provider. If the parcel arrives at the warehouse with a different tracking number than the customer indicated, the company is not responsible for providing additional services chosen by the customer.
The Customer can familiarize himself with more detailed rules for registering a new parcel on the “Help” page in his personal account.
3.5.6 If the customer has not registered the tracking number of the parcel before it is processed in a warehouse in the USA or other countries, the parcel will automatically be registered additionally. the "Parcel Registration" service by a warehouse employee in the USA or other countries, indicating the average market value.
3.6. If the Customer requires other additional services that are not specified in the personal account (return of goods, etc.), the Customer is obliged in advance (before receiving the parcel to a warehouse in the USA or other countries cooperating with the Service Provider) to notify the Service Provider in writing (by e-mail), provide all the necessary information (package tracking number, personal account number, etc.) and agree on all the conditions for the provision of these services.
3.7. From the moment the parcel arrives at a warehouse in the USA or in other countries cooperating with the Service Provider, within 3 business days, the Customer receives e-mail notifications about the status of the parcel, and can also track changes in status in his profile.
3.8. All parcels that arrived at a warehouse in the USA or in other countries cooperating with the Service Provider on a first-come, first-served basis, by default, are issued for dispatch on the next flight, each parcel under its own track number, under which it was registered in the Service Provider's system.
3.9. If a parcel arrives at a warehouse in the USA or in other countries cooperating with the Service Provider, which the customer has not registered, then it is processed for sending back immediately. But the average cost of the goods is indicated by the Service Provider’s employees (based on data from online stores in the USA or other countries cooperating with the Service Provider). The parcel is automatically registered for air delivery.
3.10. Approximate sThe delivery time for parcels from the USA or other countries cooperating with the Service Provider to Uzbekistan is: 3-16 business days depending on the selected tariff (air delivery) from the date of its dispatch from a warehouse in the USA or in other countries cooperating with the Service Provider, provided that the parcel was registered in a timely manner, all data is reliable and indicated in full, it does not contain goods prohibited for delivery, the data on the label corresponds to the data in the Customer’s profile and that the cost of the parcel is not exceeds the customs limit and will not require customs clearance.
3.11. To successfully pass customs control, the Customer must, at the Service Provider's request, provide the necessary data and documents within 1-2 business days after receiving the request from the Service Provider (invoice for goods, confirmation of payment, recipient documents, etc.).
3.12. In case of accrual of customs duty, the Customer must pay it and provide the Service Provider with a confirmation document of payment no later than 7-10 business days from the date of notification.
3.12.1. The period of free storage of goods at the customs point of the Republic of Uzbekistan is 3 calendar days, after which storage is already carried out on a paid basis at the expense of the Customer.
3.13. If the Customer does not provide documents within the specified time frame, does not pay the duty or refuses the parcel, which is at the customs control point, then the Service Provider has the right to decide to dispose of the parcel or return it to a warehouse in the USA or in other countries cooperating with the Service Provider at the Customer’s expense.
3.14. All information about the cost of services is displayed in the Customer’s personal account.
3.15. The period of free storage of parcels in a warehouse in the Republic of Uzbekistan is 30 days from the date of arrival of the parcel, but not more than 90 days. After the end of 90 days, the Service Provider is not responsible for the safety of the parcel, and has the right to dispose of it at its own discretion (dispose of it, use it to pay off the Customer’s debt, etc.) without any notification to the Customer.
3.15.1. The period of free storage of parcels in a warehouse in the USA is 45 days from the date of acceptance of the parcel into the warehouse.
The parcel is considered accepted at the warehouse from the moment it changes its status to “Received at the warehouse” in the Customer’s personal account on the Service Provider’s website. If within 45 days from the moment the parcel is accepted at the warehouse, the Customer does not provide the Customer’s personal data necessary for shipment to Uzbekistan, as well as possible documents or instructions for further shipment, the parcel is not delivered and the storage period continues.
After 45 days from the date of acceptance of the parcel into the warehouse, the Service Provider is not responsible for the safety of the parcel and has the right to dispose of it at its own discretion (dispose of it, use it to pay off the Customer’s debt, etc.) without any notification to the Customer.
3.16. Dispatch within Uzbekistan is carried out within 1-3 business days from the date of receipt of the cargo with parcels at the Service Provider's warehouse in Tashkent, after the Service Provider's services have been paid for (except for cases of payment by cash on delivery) and the delivery service has been ordered by the Customer in the personal account on the Service Provider's website.
3.17. When ordering a courier delivery service, the Customer selects or enters new recipient data (address, full name, contact phone number) in a special form on the website, and also indicates the amount of the declared cost of the parcel. If this form is not available, then the Service Provider receives information from the Customer by e-mail.
3.18. By default, if the customer has not specified other information, the parcel is declared at the minimum estimated cost of the courier company that delivers in Uzbekistan. The declared cost is the amount that the courier company pays to the Customer in the event of an insured event (loss or damage to the parcel). According to the courier company's tariffs, the customer pays a percentage of this amount when registering the cargo for delivery.
3.19. The delivery of the parcel to the Customer is subject to presentation of a document proving his identity (passport, driver’s license).
3.20. Issuance of a parcel to a third party is carried out on the basis of a power of attorney or a letter with a copy in a passport sent by the Customer from the email specified by him in the Personal Account, or a call made from the phone number specified in the Customer’s Personal Account duly executed (by power of attorney we mean an email or a call recording)
3.21. By signing the check/waybill/invoice on the check, the Customer confirms the fact of receipt of the parcel and the absence of any claims against the Service Provider.
3.22. The parcel is issued to the Customer after full payment for the Service Provider’s services, taking into account clause 3.14 of this Agreement.
3.23. Proper confirmation of the Customer's refusal to receive the parcel is a letter from the Customer to the Service Provider's email or a recording of a telephone call.
3.24 The Service Provider is released from liability for the safety, integrity, loss or damage of parcels during their stay on the territory of customs authorities, as well as in the process of customs clearance carried out with the participation of third parties and officials of customs authorities.
4
Guarantee Service
4.1. To use the Guarantee Service, the Customer must select it when registering a new parcel in his personal account. This service can only be ordered at the time of parcel registration.
4.2. The Guarantee Service covers the protection of the parcel from external damage or loss.
4.3. The service does not include testing products for functionality by removing them from the box.
4.4. The Guarantee Service does not cover the risks of damage to the following types of parcels:
a. for which the Guarantee Service was not selected during registration
b. sent by a private person;
c. purchased on eBay or other auctions;
d. parcels without proper packaging and labeling (unsealed, unlabeled fragile goods, etc.). The Service Provider is not responsible for the appropriate packaging of the Customer’s parcels;
e. containing refurbished and used goods;
f. parcels that arrived in the USA or other countries without tracking numbers and which were assigned a tracking number automatically generated by the Service Provider’s system.
4.5. The Guarantee Service does not cover the risks of loss of the following types of parcels:
a. for which the Guarantee Service was not selected during registration
b. which were not registered in the Service Provider’s system in accordance with clause 3.5.
c. parcels that arrived at a warehouse in the USA or other countries without tracking numbers and which, when sent to Uzbekistan, were assigned a tracking number generated by the Service Provider’s system.
4.6. In case of partial damage to the contents, but provided that the parcel does not have visible, corresponding traces of external damage, it is not subject to compensation under the Guarantee Service.
4.7. The tariff for the Guarantee Service is stated on the Service Provider’s website in the Cost of Services section. This amount will be included in the invoice for payment of delivery services or separately.
4.8. The amount of compensation for the Guarantee Service is limited to the cost of the goods, which is displayed in the documents confirming its purchase (invoice/invoice from the online store), but does not exceed the amount declared by the Customer.
4.9. To receive a refund under the warranty service in case of damage to the goods or loss, the Customer must provide a document (invoice) confirming the purchase in the store along with the tracking number of the US Postal Service or other countries.
4.10. The Guarantee Service is enabled by default for all parcels worth $40, that is, if this service was not selected by the Customer at the time of registration of the parcel, then, in the event of an insured event, a maximum of $40 will be compensated under the indemnity agreement, but not more than the declared value (clause 4.8.)
4.11. If the parcel was lost or damaged, payment of compensation for the Guarantee Service will be made no later than 30 calendar days from the date the Customer filed a claim and only after the Customer has paid for all services to the Service Provider, including the Guarantee Service.
4.12. If the Customer is compensated for the full cost of the parcel under the Reimbursement Agreement, the Customer returns it to the Service Provider.
4.13. To receive compensation for the Guarantee Service in the event of a lost parcel, it is mandatory to timely add the tracking number to the Customer’s personal account on the website https://boxette.uz/ along with activating the Guarantee Service before the parcel arrives at a warehouse in the USA or other countries. Confirmation of delivery is the display of the parcel's track code in the company's system. You can check the fact of delivery on the official websites of these carriers or on the website www.packagetrackr.com.
4.14. Payment of compensation for the Guarantee Service is made after the Parties have signed the Damage Compensation Agreement and on the terms and conditions specified therein.
4.15. The cost of goods under the Reimbursement Agreement is calculated at the Central Bank exchange rate on the date of arrival of the Parcel at the warehouse in Uzbekistan.
4.2. The Guarantee Service covers the protection of the parcel from external damage or loss.
4.3. The service does not include testing products for functionality by removing them from the box.
4.4. The Guarantee Service does not cover the risks of damage to the following types of parcels:
a. for which the Guarantee Service was not selected during registration
b. sent by a private person;
c. purchased on eBay or other auctions;
d. parcels without proper packaging and labeling (unsealed, unlabeled fragile goods, etc.). The Service Provider is not responsible for the appropriate packaging of the Customer’s parcels;
e. containing refurbished and used goods;
f. parcels that arrived in the USA or other countries without tracking numbers and which were assigned a tracking number automatically generated by the Service Provider’s system.
4.5. The Guarantee Service does not cover the risks of loss of the following types of parcels:
a. for which the Guarantee Service was not selected during registration
b. which were not registered in the Service Provider’s system in accordance with clause 3.5.
c. parcels that arrived at a warehouse in the USA or other countries without tracking numbers and which, when sent to Uzbekistan, were assigned a tracking number generated by the Service Provider’s system.
4.6. In case of partial damage to the contents, but provided that the parcel does not have visible, corresponding traces of external damage, it is not subject to compensation under the Guarantee Service.
4.7. The tariff for the Guarantee Service is stated on the Service Provider’s website in the Cost of Services section. This amount will be included in the invoice for payment of delivery services or separately.
4.8. The amount of compensation for the Guarantee Service is limited to the cost of the goods, which is displayed in the documents confirming its purchase (invoice/invoice from the online store), but does not exceed the amount declared by the Customer.
4.9. To receive a refund under the warranty service in case of damage to the goods or loss, the Customer must provide a document (invoice) confirming the purchase in the store along with the tracking number of the US Postal Service or other countries.
4.10. The Guarantee Service is enabled by default for all parcels worth $40, that is, if this service was not selected by the Customer at the time of registration of the parcel, then, in the event of an insured event, a maximum of $40 will be compensated under the indemnity agreement, but not more than the declared value (clause 4.8.)
4.11. If the parcel was lost or damaged, payment of compensation for the Guarantee Service will be made no later than 30 calendar days from the date the Customer filed a claim and only after the Customer has paid for all services to the Service Provider, including the Guarantee Service.
4.12. If the Customer is compensated for the full cost of the parcel under the Reimbursement Agreement, the Customer returns it to the Service Provider.
4.13. To receive compensation for the Guarantee Service in the event of a lost parcel, it is mandatory to timely add the tracking number to the Customer’s personal account on the website https://boxette.uz/ along with activating the Guarantee Service before the parcel arrives at a warehouse in the USA or other countries. Confirmation of delivery is the display of the parcel's track code in the company's system. You can check the fact of delivery on the official websites of these carriers or on the website www.packagetrackr.com.
4.14. Payment of compensation for the Guarantee Service is made after the Parties have signed the Damage Compensation Agreement and on the terms and conditions specified therein.
4.15. The cost of goods under the Reimbursement Agreement is calculated at the Central Bank exchange rate on the date of arrival of the Parcel at the warehouse in Uzbekistan.
5
Conditions of Service Provision
5.1. Goods prohibited for shipment in international mail, goods prohibited for air transportation, and goods whose export from the USA or other countries/import to the Republic of Uzbekistan is prohibited by law are not accepted for transportation.
5.2. The Customs Code of the Republic of Uzbekistan regulates the quantitative norms of import and the cost of goods, as well as the conditions under which they are not subject to duty. Otherwise, the parcel will be subject to customs clearance and an additional fee, which is determined by the legislation of the Republic of Uzbekistan.
5.3. The maximum permissible actual weight of one parcel for air shipment is 30 kg. Sending parcels weighing more than 30 kg. carried out exclusively by prior agreement with the Service Provider.
5.4. In his personal account, the Customer can register several Recipients, simultaneously register parcels for several Recipients and change them if necessary.
5.2. The Customs Code of the Republic of Uzbekistan regulates the quantitative norms of import and the cost of goods, as well as the conditions under which they are not subject to duty. Otherwise, the parcel will be subject to customs clearance and an additional fee, which is determined by the legislation of the Republic of Uzbekistan.
5.3. The maximum permissible actual weight of one parcel for air shipment is 30 kg. Sending parcels weighing more than 30 kg. carried out exclusively by prior agreement with the Service Provider.
5.4. In his personal account, the Customer can register several Recipients, simultaneously register parcels for several Recipients and change them if necessary.
6
Cost and Payment for Services
6.1. Current tariffs for the Service Provider's services and cost calculation rules (minimum estimated weight, volumetric weight and other conditions) are published on the website https://boxette.uz. Tariffs for delivery and additional services are set in Uzbek soums.
6.2. The cost of services is calculated according to current tariffs published on the website and is paid in the national currency of the Republic of Uzbekistan - Uzbek soum. The total amount is displayed in the Customer’s personal account.
6.3. The cost is calculated based on the weight of the parcel in the form in which it was sent from a warehouse in the USA or other countries cooperating with the Service Provider, that is, taking into account the weight of the packaging.
If the sum of the three sides of the parcel exceeds 150 centimeters, volumetric weight may be applied to the calculation. Volumetric weight is calculated as follows: length (cm) * width (cm) * height (cm) / 6000. Volumetric weight is compared with the actual weight, the cost is calculated based on the exceeding value.
6.4. The cost of delivery to the courier's warehouse or to the Customer's address is regulated by the terms and conditions of the courier services.
6.5. In the event that the Customer owes a debt to the Service Provider, the parcel is issued only after the debt has been fully repaid.
6.6. The Customer is obliged to pay the invoice and additional costs, if any, incurred by the Service Provider within 30 days from the date of arrival of the parcel in Uzbekistan.
6.7. Payment methods for services:
6.7.1. cash on delivery;
6.7.2.non-cash payment at the Service Provider’s office in case of self-pickup;
6.7.3. from the Customer’s balance account (balance account is the Customer’s virtual account on the website www.boxette.uz).
6.7.4. online payment on the website www.boxette.uz using bank cards;
6.8. Mutual settlements between the Parties are made:
6.8.1. when paying for services in accordance with clauses 6.7.1.-6.7.2 - in national currency (Uzbek soum).
6.8.2. when paying for services in accordance with clauses 6.7.3–6.7.4 - in the national currency of the Republic of Uzbekistan (Uzbek soum).
6.9. All funds that were credited to the Customer’s balance account can be used to pay for the Service Provider’s services and cannot be issued in cash.
6.2. The cost of services is calculated according to current tariffs published on the website and is paid in the national currency of the Republic of Uzbekistan - Uzbek soum. The total amount is displayed in the Customer’s personal account.
6.3. The cost is calculated based on the weight of the parcel in the form in which it was sent from a warehouse in the USA or other countries cooperating with the Service Provider, that is, taking into account the weight of the packaging.
If the sum of the three sides of the parcel exceeds 150 centimeters, volumetric weight may be applied to the calculation. Volumetric weight is calculated as follows: length (cm) * width (cm) * height (cm) / 6000. Volumetric weight is compared with the actual weight, the cost is calculated based on the exceeding value.
6.4. The cost of delivery to the courier's warehouse or to the Customer's address is regulated by the terms and conditions of the courier services.
6.5. In the event that the Customer owes a debt to the Service Provider, the parcel is issued only after the debt has been fully repaid.
6.6. The Customer is obliged to pay the invoice and additional costs, if any, incurred by the Service Provider within 30 days from the date of arrival of the parcel in Uzbekistan.
6.7. Payment methods for services:
6.7.1. cash on delivery;
6.7.2.non-cash payment at the Service Provider’s office in case of self-pickup;
6.7.3. from the Customer’s balance account (balance account is the Customer’s virtual account on the website www.boxette.uz).
6.7.4. online payment on the website www.boxette.uz using bank cards;
6.8. Mutual settlements between the Parties are made:
6.8.1. when paying for services in accordance with clauses 6.7.1.-6.7.2 - in national currency (Uzbek soum).
6.8.2. when paying for services in accordance with clauses 6.7.3–6.7.4 - in the national currency of the Republic of Uzbekistan (Uzbek soum).
6.9. All funds that were credited to the Customer’s balance account can be used to pay for the Service Provider’s services and cannot be issued in cash.
7
Liability of the Parties
7.1. The parties are responsible for failure to fulfill or improper fulfillment of the terms of this Agreement in the manner provided for by this Agreement and the current legislation of the Republic of Uzbekistan.
7.2. Customer's responsibility:
7.2.1. The Customer is responsible for providing accurate information about himself (full name, delivery address, etc.), his recipients, as well as parcels (description of goods, cost of goods, labels and return addresses in the United States or in other countries cooperating with the Service Provider, etc.).
7.2.2. The Customer is responsible for compliance of the purchased goods with the delivery conditions of the postal service, the current legislation of the Republic of Uzbekistan and the United States or other countries cooperating with the Service Provider, including the Customs Code of the Republic of Uzbekistan, export requirements of the United States or other countries cooperating with the Service Provider, and that the product does not belong to the group of prohibited goods for transportation according to international rules, is not prohibited for export from the United States or other countries cooperating with the Service Provider and is not subject to special licensing for export, that the goods will not be exported from the Republic of Uzbekistan and / or to countries, organizations or regions that are subject to embargo by the United States or other countries cooperating with the Service Provider or to persons who are on the blacklist of services of the United States or other countries cooperating with the Service Provider or have a nationality of countries that are subject to embargo by the United States or other countries cooperating with the Service Provider.
The customer is also responsible for ensuring that the goods will not be used for final purposes that may require export licensing. For example, the creation of chemical, biological or nuclear weapons, or means of transporting them, etc.
7.2.3. The customer is responsible for choosing a seller (an online store or an individual), choosing a product, and paying for it (clauses 3.3-3.4);
7.2.4. The Customer is responsible for the timely provision of all necessary information to the Service Provider so that the latter can provide its services in full and in appropriate quality (clauses 3.5-3.6, 3.11-3.12);
7.2.5. In case of violation by the Customer of the terms of this agreement (including non-payment of customs duties, failure to provide the necessary information, refusal to receive the parcel regardless of the reasons, etc.), which resulted in additional costs and/or losses for the Service Provider, the Service Provider undertakes to reimburse such additional costs and/or losses in full.
7.2.6. The customer is responsible for the amount of customs duties charged if he uses the services of other courier companies and his parcels entered the customs point at the same time as the cargo delivered by the Service Provider and the parcels were combined.
7.2.7. The customer is responsible for late payment for services provided, within 30 calendar days after the cargo arrives at the warehouse in Uzbekistan (in accordance with clauses 3.15 and 6.6.)
7.3. Responsibility of the Service Provider:
7.3.1. The Service Provider is not responsible for the actions of third parties and related services used to provide services to the Customer, but not owned by the Service Provider: customs, banks, postal and courier services, Internet providers, e-mail services, payment systems, etc.
7.3.2. The Service Provider is not responsible for the delivery time and quality of delivery of goods from the sender to the warehouse of the Service Provider in the United States or in other countries cooperating with the Service Provider. Also not responsible if the courier does not deliver the parcel to the Service Provider's warehouse in the USA or other countries cooperating with the Service Provider.
7.3.3. The Service Provider is not responsible for the quality and packaging of goods received at its warehouse, and also does not provide a guarantee for goods purchased by the Customer.
7.3.4. The Service Provider does not check the goods received from the seller for compliance with the characteristics declared by the seller and in case of an error by the seller is not responsible for the non-compliance of the goods with the description on the seller’s website. The exception is cases when such a service was additionally ordered by the Customer.
7.3.5. The Service Provider is not responsible for the parcels if the Customer provided incomplete or incorrect information (clauses 3.4.-3.6.): lack of description of the goods, the cost of the goods is not indicated or the price is deliberately underestimated, etc.
7.3.6. The Service Provider is not responsible for the contents of the parcels, actions or inactions of the sender, including if: the goods were sent with a delay; The product has been sent but does not match the description; the product is not working (although declared as working); the goods were not sent at all (cases of fraud).
7.3.7. The Service Provider is not responsible for the actions of the customs service of the Republic of Uzbekistan or other authorized bodies in cases of violation by the Customer of the terms of the Agreement: providing deliberately false information about the product, ordering goods prohibited for transportation, etc.
7.3.8. The Service Provider is not responsible for the transportation of parcels from the USA or other countries cooperating with the Service Provider to Uzbekistan if the address in the USA or other countries cooperating with the Service Provider is indicated incorrectly, with an error or incompletely indicated, whether due to the fault of the Customer or the sender.
7.3.9. The Service Provider is not responsible for damaged goods inside the parcel if the parcel was delivered without corresponding external damage to the packaging.
7.3.10. The Service Provider is not responsible for maintaining temperature conditions during parcel transportation.
7.3.11. The Service Provider is not responsible for losses resulting from the use (or inability to use) electronic communications of the website, including losses associated with failure or delays in providing communications, interception or use of electronic messages by third parties or computer programs that are used in the field of electronic communications and transmission of viruses.
7.3.12. The Service Provider is not responsible for any losses arising from the use or inability to use the site, including losses caused by virus programs or any inaccuracy of information contained on the site, unless such damage is the result of deliberate improper actions on the part of the Service Provider.
7.3.13. The Service Provider is not responsible for damaged goods inside the parcel if the sender did not provide appropriate packaging or sealing of the parcel.
7.3.14. The Service Provider is not responsible for hacking the Customer’s email, personal account, accounts, etc., as well as for the use of the Customer’s phone by third parties.
7.3.15. The Service Provider is not responsible for parcels that were delivered by local courier services outside the working hours of the Service Provider's warehouse.
7.3.16. US warehouse working hours
from Monday to Friday from 9:00 to -18:00
Saturday Sunday days off
7.2. Customer's responsibility:
7.2.1. The Customer is responsible for providing accurate information about himself (full name, delivery address, etc.), his recipients, as well as parcels (description of goods, cost of goods, labels and return addresses in the United States or in other countries cooperating with the Service Provider, etc.).
7.2.2. The Customer is responsible for compliance of the purchased goods with the delivery conditions of the postal service, the current legislation of the Republic of Uzbekistan and the United States or other countries cooperating with the Service Provider, including the Customs Code of the Republic of Uzbekistan, export requirements of the United States or other countries cooperating with the Service Provider, and that the product does not belong to the group of prohibited goods for transportation according to international rules, is not prohibited for export from the United States or other countries cooperating with the Service Provider and is not subject to special licensing for export, that the goods will not be exported from the Republic of Uzbekistan and / or to countries, organizations or regions that are subject to embargo by the United States or other countries cooperating with the Service Provider or to persons who are on the blacklist of services of the United States or other countries cooperating with the Service Provider or have a nationality of countries that are subject to embargo by the United States or other countries cooperating with the Service Provider.
The customer is also responsible for ensuring that the goods will not be used for final purposes that may require export licensing. For example, the creation of chemical, biological or nuclear weapons, or means of transporting them, etc.
7.2.3. The customer is responsible for choosing a seller (an online store or an individual), choosing a product, and paying for it (clauses 3.3-3.4);
7.2.4. The Customer is responsible for the timely provision of all necessary information to the Service Provider so that the latter can provide its services in full and in appropriate quality (clauses 3.5-3.6, 3.11-3.12);
7.2.5. In case of violation by the Customer of the terms of this agreement (including non-payment of customs duties, failure to provide the necessary information, refusal to receive the parcel regardless of the reasons, etc.), which resulted in additional costs and/or losses for the Service Provider, the Service Provider undertakes to reimburse such additional costs and/or losses in full.
7.2.6. The customer is responsible for the amount of customs duties charged if he uses the services of other courier companies and his parcels entered the customs point at the same time as the cargo delivered by the Service Provider and the parcels were combined.
7.2.7. The customer is responsible for late payment for services provided, within 30 calendar days after the cargo arrives at the warehouse in Uzbekistan (in accordance with clauses 3.15 and 6.6.)
7.3. Responsibility of the Service Provider:
7.3.1. The Service Provider is not responsible for the actions of third parties and related services used to provide services to the Customer, but not owned by the Service Provider: customs, banks, postal and courier services, Internet providers, e-mail services, payment systems, etc.
7.3.2. The Service Provider is not responsible for the delivery time and quality of delivery of goods from the sender to the warehouse of the Service Provider in the United States or in other countries cooperating with the Service Provider. Also not responsible if the courier does not deliver the parcel to the Service Provider's warehouse in the USA or other countries cooperating with the Service Provider.
7.3.3. The Service Provider is not responsible for the quality and packaging of goods received at its warehouse, and also does not provide a guarantee for goods purchased by the Customer.
7.3.4. The Service Provider does not check the goods received from the seller for compliance with the characteristics declared by the seller and in case of an error by the seller is not responsible for the non-compliance of the goods with the description on the seller’s website. The exception is cases when such a service was additionally ordered by the Customer.
7.3.5. The Service Provider is not responsible for the parcels if the Customer provided incomplete or incorrect information (clauses 3.4.-3.6.): lack of description of the goods, the cost of the goods is not indicated or the price is deliberately underestimated, etc.
7.3.6. The Service Provider is not responsible for the contents of the parcels, actions or inactions of the sender, including if: the goods were sent with a delay; The product has been sent but does not match the description; the product is not working (although declared as working); the goods were not sent at all (cases of fraud).
7.3.7. The Service Provider is not responsible for the actions of the customs service of the Republic of Uzbekistan or other authorized bodies in cases of violation by the Customer of the terms of the Agreement: providing deliberately false information about the product, ordering goods prohibited for transportation, etc.
7.3.8. The Service Provider is not responsible for the transportation of parcels from the USA or other countries cooperating with the Service Provider to Uzbekistan if the address in the USA or other countries cooperating with the Service Provider is indicated incorrectly, with an error or incompletely indicated, whether due to the fault of the Customer or the sender.
7.3.9. The Service Provider is not responsible for damaged goods inside the parcel if the parcel was delivered without corresponding external damage to the packaging.
7.3.10. The Service Provider is not responsible for maintaining temperature conditions during parcel transportation.
7.3.11. The Service Provider is not responsible for losses resulting from the use (or inability to use) electronic communications of the website, including losses associated with failure or delays in providing communications, interception or use of electronic messages by third parties or computer programs that are used in the field of electronic communications and transmission of viruses.
7.3.12. The Service Provider is not responsible for any losses arising from the use or inability to use the site, including losses caused by virus programs or any inaccuracy of information contained on the site, unless such damage is the result of deliberate improper actions on the part of the Service Provider.
7.3.13. The Service Provider is not responsible for damaged goods inside the parcel if the sender did not provide appropriate packaging or sealing of the parcel.
7.3.14. The Service Provider is not responsible for hacking the Customer’s email, personal account, accounts, etc., as well as for the use of the Customer’s phone by third parties.
7.3.15. The Service Provider is not responsible for parcels that were delivered by local courier services outside the working hours of the Service Provider's warehouse.
7.3.16. US warehouse working hours
from Monday to Friday from 9:00 to -18:00
Saturday Sunday days off
8
Rights and Obligations of the Parties
8.1. The customer undertakes:
8.1.1. Please independently familiarize yourself with the text of this Agreement and check for changes in the Agreement and its annexes.
8.1.2. Read the terms of service on the Service Provider's website: tariffs, Quick Guide, list of goods prohibited for transportation, etc., and comply with them.
8.1.3. Timely provide the Service Provider with all necessary information (tracking number, additional services) to perform the required service. If there is a lack of necessary information, the Service Provider reserves the right not to provide service to the Customer.
8.1.4. Timely pay bills and reimburse expenses associated with the services provided to him by the Service Provider under the terms of this Agreement. The Service Provider does not provide services to the Customer if the funds provided by the Customer are insufficient to provide the Services.
8.1.5. The Customer confirms and guarantees that he will not involve the Service Provider as a defendant or a third party in any disputes arising from any obligations and expenses associated with damage caused to the Customer as a result of the actions of third parties, including, but not limited to, the sender of the goods and postal services in the United States or in other countries cooperating with the Service Provider and in the Republic of Uzbekistan.
8.1.6. If the goods have already been delivered to a warehouse in Uzbekistan, pay for the Service Provider’s services in full and, if necessary, independently arrange for the return of the goods to the seller in the USA or in other countries cooperating with the Service Provider with the help of other courier companies and at your own expense.
8.1.7. If you order a courier delivery service, upon receipt of the goods at the address or point of delivery and before signing the invoice, check the integrity of the packaging, as well as the integrity and completeness of the contents of the parcel. If the integrity is broken or the package is not complete, the Customer is obliged to file a claim directly at the point of issue or with the courier.
8.2. Customer Rights:
8.2.1 The Customer has the right to demand from the Service Provider the proper provision of services in accordance with this Agreement.
8.3. Responsibilities of the Service Provider:
8.3.1. The Service Provider is obliged to comply with the terms of this Agreement and, in accordance with it, provide services to the Customer, provided that the Customer’s request does not contradict the rules, requirements and restrictions provided for by this Agreement and the current legislation of the United States or other countries cooperating with the Service Provider and Uzbekistan.
8.4. Service Provider's rights:
8.4.1. By accepting this User Agreement, the Customer agrees to defend the Service Provider and its officers, directors from and against all claims, costs, damages, losses, liabilities and expenses (including legal fees and expenses) arising in connection with:
a. violation of one of the terms of this User Agreement or any applicable law not covered herein;
b. violation of the rights of third parties;
c. violation by the Customer of the laws of Uzbekistan or the United States or other countries cooperating with the Service Provider, including, but not limited to, the Customer’s indication of false information (regarding the contents of the parcel, the presence of goods prohibited for shipment in the parcel).
8.4.2. The Service Provider has the right to repack the Parcel in order to reduce the weight and/or preserve the integrity of the Parcel, as well as open the Parcel at any stage of its journey in order to check the contents for compliance with the requirements of clause 5.1.
8.4.3. The Service Provider has the right, on behalf of the Customer, to carry out customs clearance of goods and, for this purpose, provide his personal data and documents to customs and other government authorities, as well as third parties whom the Service Provider attracts for the purpose of providing services.
8.4.4. The Service Provider has the right to refuse to provide Services to the Customer after receiving payment in the following cases:
a. if the product does not comply with the delivery conditions of the postal service, the Customs Code of the Republic of Uzbekistan, the list of parcels prohibited for transportation, or other conditions that the Service Provider stated on its website.
b. The Service Provider has doubts about the reliability and legitimacy of the information provided by the Customer.
8.4.5. The Service Provider has the right to use the services of third parties for the purpose of providing services.
8.5. If the Customer provides incorrect information about himself or the Service Provider has serious reasons to believe that the information provided by the Customer is incorrect, incomplete or inaccurate, the Service Provider has the right to request from the Customer documents confirming the latter’s identity. Also documents confirming the identity of third parties, if such appear in the purchase of goods. Documents confirming the purchase and payment of goods.
8.6. The Service Provider has the right to use, to pay off existing debts and/or losses caused to the Service Provider by the Customer, parcels that arrive in the name of the Customer and/or funds on the Customer’s balance account.
8.1.1. Please independently familiarize yourself with the text of this Agreement and check for changes in the Agreement and its annexes.
8.1.2. Read the terms of service on the Service Provider's website: tariffs, Quick Guide, list of goods prohibited for transportation, etc., and comply with them.
8.1.3. Timely provide the Service Provider with all necessary information (tracking number, additional services) to perform the required service. If there is a lack of necessary information, the Service Provider reserves the right not to provide service to the Customer.
8.1.4. Timely pay bills and reimburse expenses associated with the services provided to him by the Service Provider under the terms of this Agreement. The Service Provider does not provide services to the Customer if the funds provided by the Customer are insufficient to provide the Services.
8.1.5. The Customer confirms and guarantees that he will not involve the Service Provider as a defendant or a third party in any disputes arising from any obligations and expenses associated with damage caused to the Customer as a result of the actions of third parties, including, but not limited to, the sender of the goods and postal services in the United States or in other countries cooperating with the Service Provider and in the Republic of Uzbekistan.
8.1.6. If the goods have already been delivered to a warehouse in Uzbekistan, pay for the Service Provider’s services in full and, if necessary, independently arrange for the return of the goods to the seller in the USA or in other countries cooperating with the Service Provider with the help of other courier companies and at your own expense.
8.1.7. If you order a courier delivery service, upon receipt of the goods at the address or point of delivery and before signing the invoice, check the integrity of the packaging, as well as the integrity and completeness of the contents of the parcel. If the integrity is broken or the package is not complete, the Customer is obliged to file a claim directly at the point of issue or with the courier.
8.2. Customer Rights:
8.2.1 The Customer has the right to demand from the Service Provider the proper provision of services in accordance with this Agreement.
8.3. Responsibilities of the Service Provider:
8.3.1. The Service Provider is obliged to comply with the terms of this Agreement and, in accordance with it, provide services to the Customer, provided that the Customer’s request does not contradict the rules, requirements and restrictions provided for by this Agreement and the current legislation of the United States or other countries cooperating with the Service Provider and Uzbekistan.
8.4. Service Provider's rights:
8.4.1. By accepting this User Agreement, the Customer agrees to defend the Service Provider and its officers, directors from and against all claims, costs, damages, losses, liabilities and expenses (including legal fees and expenses) arising in connection with:
a. violation of one of the terms of this User Agreement or any applicable law not covered herein;
b. violation of the rights of third parties;
c. violation by the Customer of the laws of Uzbekistan or the United States or other countries cooperating with the Service Provider, including, but not limited to, the Customer’s indication of false information (regarding the contents of the parcel, the presence of goods prohibited for shipment in the parcel).
8.4.2. The Service Provider has the right to repack the Parcel in order to reduce the weight and/or preserve the integrity of the Parcel, as well as open the Parcel at any stage of its journey in order to check the contents for compliance with the requirements of clause 5.1.
8.4.3. The Service Provider has the right, on behalf of the Customer, to carry out customs clearance of goods and, for this purpose, provide his personal data and documents to customs and other government authorities, as well as third parties whom the Service Provider attracts for the purpose of providing services.
8.4.4. The Service Provider has the right to refuse to provide Services to the Customer after receiving payment in the following cases:
a. if the product does not comply with the delivery conditions of the postal service, the Customs Code of the Republic of Uzbekistan, the list of parcels prohibited for transportation, or other conditions that the Service Provider stated on its website.
b. The Service Provider has doubts about the reliability and legitimacy of the information provided by the Customer.
8.4.5. The Service Provider has the right to use the services of third parties for the purpose of providing services.
8.5. If the Customer provides incorrect information about himself or the Service Provider has serious reasons to believe that the information provided by the Customer is incorrect, incomplete or inaccurate, the Service Provider has the right to request from the Customer documents confirming the latter’s identity. Also documents confirming the identity of third parties, if such appear in the purchase of goods. Documents confirming the purchase and payment of goods.
8.6. The Service Provider has the right to use, to pay off existing debts and/or losses caused to the Service Provider by the Customer, parcels that arrive in the name of the Customer and/or funds on the Customer’s balance account.
9
Claims
9.1. The Customer's claims are accepted in writing no later than 3 (three) business days from the moment the claims arise.
9.2. The moment when claims arise is considered to be:
9.2.2. for cases of loss:
a. if official carriers confirm delivery of the parcel to the Service Provider's warehouse in the USA or in other countries cooperating with the Service Provider (clause 4.11 of the section "Guarantee Service"), but the Customer has not received a notification by email within 14 days and the status of the parcel in the personal account has not changed to "delivered to a warehouse in the USA or other countries cooperating with the Service Provider";
b. if within 3 weeks from the date of delivery of the parcel to a warehouse in the USA or other countries cooperating with the Service Provider, the status of the parcel does not change to “shipped from the USA or other countries cooperating with the Service Provider”;
c. if within 6 weeks from the date of dispatch from a warehouse in the USA or other countries cooperating with the Service Provider, the status of the parcel does not change to “ready for delivery”;
9.2.3. for cases of damage:
a. upon receipt of the parcel in case of pick-up;
b. during the day, in case of delivery by courier services.
9.3. The Service Provider may conduct an internal investigation of the incident within no more than 30 working days from the date of filing the claim. Without issuing a writtenof the claim, the Service Provider is not responsible for the timing of its consideration.
9.2. The moment when claims arise is considered to be:
9.2.2. for cases of loss:
a. if official carriers confirm delivery of the parcel to the Service Provider's warehouse in the USA or in other countries cooperating with the Service Provider (clause 4.11 of the section "Guarantee Service"), but the Customer has not received a notification by email within 14 days and the status of the parcel in the personal account has not changed to "delivered to a warehouse in the USA or other countries cooperating with the Service Provider";
b. if within 3 weeks from the date of delivery of the parcel to a warehouse in the USA or other countries cooperating with the Service Provider, the status of the parcel does not change to “shipped from the USA or other countries cooperating with the Service Provider”;
c. if within 6 weeks from the date of dispatch from a warehouse in the USA or other countries cooperating with the Service Provider, the status of the parcel does not change to “ready for delivery”;
9.2.3. for cases of damage:
a. upon receipt of the parcel in case of pick-up;
b. during the day, in case of delivery by courier services.
9.3. The Service Provider may conduct an internal investigation of the incident within no more than 30 working days from the date of filing the claim. Without issuing a writtenof the claim, the Service Provider is not responsible for the timing of its consideration.
10
Dispute Resolution
10.1. In case of disagreements and disputes related to the implementation of the terms of this Agreement, the Parties resolve them through negotiations. If disputes are not resolved through negotiations, the disputes shall be resolved in the appropriate court at the location of the Service Provider. In the event of unresolved claims between the parties, each of them can defend their violated rights in the manner established by the legislation of the Republic of Uzbekistan.
10.2. If the Customer does not register parcels in accordance with clause 8.1.6., then the parcels are automatically issued for shipment from the USA or other countries cooperating with the Service Provider to Uzbekistan. In this case, the Service Provider is not responsible for correct customs clearance and does not accept complaints from the Customer.
10.3. On all other issues not provided for in this Agreement, the Parties are guided by the relevant regulatory and legal acts of the Republic of Uzbekistan.
10.2. If the Customer does not register parcels in accordance with clause 8.1.6., then the parcels are automatically issued for shipment from the USA or other countries cooperating with the Service Provider to Uzbekistan. In this case, the Service Provider is not responsible for correct customs clearance and does not accept complaints from the Customer.
10.3. On all other issues not provided for in this Agreement, the Parties are guided by the relevant regulatory and legal acts of the Republic of Uzbekistan.
11
Force Majeure
11.1. The parties are released from liability for partial or complete failure to fulfill obligations under this Agreement if this failure was a consequence of force majeure circumstances that arose after the conclusion of the Agreement as a result of extraordinary events that the participant could neither foresee nor prevent by reasonable measures (force majeure). Such emergency events include: flood, fire, earthquake, explosion, storm, pandemic, epidemic and other natural phenomena, as well as war or hostilities, etc. This paragraph applies to all countries along the route of the parcel.
11.2. The parties are not liable for any damage, including losses, as well as expenses associated with claims or demands of third parties that may arise as a result of force majeure circumstances.
11.3. In the event of force majeure, the established deadlines for fulfilling the obligations specified in the Agreement are postponed for the period during which these force majeure circumstances are in effect.
11.2. The parties are not liable for any damage, including losses, as well as expenses associated with claims or demands of third parties that may arise as a result of force majeure circumstances.
11.3. In the event of force majeure, the established deadlines for fulfilling the obligations specified in the Agreement are postponed for the period during which these force majeure circumstances are in effect.
12
Term of the Agreement
12.1. The date of conclusion of the Agreement and the moment of full and unquestioning acceptance by the Customer of the terms of this Agreement is the date of registration of the Customer on the website www.boxette.uz.
12.2. The Agreement may be changed by the Service Provider without any special notice. The only correct version of the Agreement is located at www.boxette.uz. Continued use of the Services after changing the current terms of the Agreement, which will be posted on the Service Provider’s website, will be considered as the Customer’s consent to the changes and additions made.
12.3. The current Agreement posted on the Service Provider's website cancels the previous one.
12.4. The Service Provider has the right to unilaterally terminate the provision of all Services if the Customer violates any of the terms of this Agreement.
12.5. If the Customer provides incorrect information about himself or the Service Provider has serious reasons to believe that the information provided by the Customer is incorrect, incomplete or inaccurate, the Service Provider has the right to refuse the Customer to use its Services, in whole or in part.
12.6. The Service Provider has the right to terminate the provision of Services if the Customer causes damage to the Service Provider or third parties through indirect violation of the terms of this Agreement.
12.7. The Service Provider is not responsible for notifying or not notifying any third parties about the termination of the Agreement and for possible consequences arising as a result of such warning or its absence.
12.2. The Agreement may be changed by the Service Provider without any special notice. The only correct version of the Agreement is located at www.boxette.uz. Continued use of the Services after changing the current terms of the Agreement, which will be posted on the Service Provider’s website, will be considered as the Customer’s consent to the changes and additions made.
12.3. The current Agreement posted on the Service Provider's website cancels the previous one.
12.4. The Service Provider has the right to unilaterally terminate the provision of all Services if the Customer violates any of the terms of this Agreement.
12.5. If the Customer provides incorrect information about himself or the Service Provider has serious reasons to believe that the information provided by the Customer is incorrect, incomplete or inaccurate, the Service Provider has the right to refuse the Customer to use its Services, in whole or in part.
12.6. The Service Provider has the right to terminate the provision of Services if the Customer causes damage to the Service Provider or third parties through indirect violation of the terms of this Agreement.
12.7. The Service Provider is not responsible for notifying or not notifying any third parties about the termination of the Agreement and for possible consequences arising as a result of such warning or its absence.
13
Invalidity of One or More Provisions
13.1. The invalidity of any clause of this Agreement does not affect the validity of other provisions.
13.2. If one of the provisions of this Agreement is invalid, or is unacceptable under the circumstances, the parties will apply in its place another provision that is acceptable, takes into account all the circumstances and is consistent with the terms and conditions of this Agreement.
13.2. If one of the provisions of this Agreement is invalid, or is unacceptable under the circumstances, the parties will apply in its place another provision that is acceptable, takes into account all the circumstances and is consistent with the terms and conditions of this Agreement.
14
Personal Data Protection
14.1. By concluding this Agreement, the Customer confirms that he is fully and fully familiar with and agrees with its terms, and also, if the Customer is an individual, gives consent and permission for the Service Provider to process his personal data in order to be able to fulfill the terms of this Agreement, to be able to carry out mutual settlements, as well as to receive invoices, acts and other documents. The permission to process personal data is valid for the entire duration of the Agreement, as well as for the next three years after its expiration. The destruction of personal data is the basis for termination of the contract and is carried out on the basis of a written (paper) application from the Customer. In this case, the Agreement is terminated from the date specified in the Service Provider’s response notice. In addition, by concluding this Agreement, the Customer confirms that he is notified (without additional notice) of the rights established by the Law of the Republic of Uzbekistan “On Personal Data”.
© 2014–2026 Boxette. All rights reserved.
Legal entity:
Foreign Enterprise LLC “Lucky Express Group”
Address:
99A Amir Temur Avenue, Yunusabad District, Tashkent 100084, Uzbekistan
TIN: 309849834
Legal entity:
Foreign Enterprise LLC “Lucky Express Group”
Address:
99A Amir Temur Avenue, Yunusabad District, Tashkent 100084, Uzbekistan
TIN: 309849834
- UZBEKISTAN
- +998 (78) 1137 700
- 99A Amir Temur Avenue, Tashkent
- Monday–Friday: 10:00–19:00
- Saturday: 10:00–18:00