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Stores send promo codes by email. You can also find promo codes on the website’s home page. To get your discount, enter the promo code when placing your order by clicking the “enter the coupon code” button.

Anyone who has ordered goods from the USA at least once knows that goods arriving in Uzbekistan go through customs. Many people find this worrying, but there is no need to be concerned unless you have ordered something from the Prohibited goods list. More seriously, keep a few basic points in mind to feel at ease while your parcel clears customs. Since May 1, 2025, the duty-free allowance for goods delivered to individuals in Uzbekistan via international courier shipments is $200 per calendar month per person. If you exceed the allowance, a customs duty of 30% of the excess amount applies. For example, if goods cost $300, the duty is $30: ($300 − $200) × 30% = $30.
As of September 2026, additional duties may also apply depending on the country of manufacture and the characteristics of the item. What can you do to avoid customs issues?

• Always keep receipts, screenshots and other proof of an item’s value to avoid misunderstandings. For example, if you order an expensive item such as a tablet for $120, customs officers may question the value because they know the item’s actual market price. You can provide proof of what you paid.
• Always order goods in an individual’s name. Goods ordered in a company’s name are handled differently by customs.
• Do not order many identical items. Here, “many” means 6+. A large number of identical goods may be treated as an attempt to import commercial cargo, which is subject to different rules. These are the main reasons a parcel may be held up in customs.

In short, a parcel may be delayed because:
- The $200 per calendar month per-person duty-free allowance or the permitted shipment weight is exceeded.
- Prohibited goods are found.
- The parcel contains many identical items and is treated as commercial cargo.
- There are doubts about whether the item’s value was declared accurately.
If your parcel is held by customs, there is no need to panic. You can resolve the issue as follows:
Pay the duty if you exceeded the allowance.
Provide proof of the item’s value. If you used our purchase assistance, you will have minimal communication with customs.
We will send you a payment notice for the duty. However, at customs’ request, we may sometimes ask for documents, including:
- A scan of the parcel recipient’s passport.
- Documents proving the item’s value (invoices, screenshots, etc.).
- A bank statement showing the amount charged. A parcel may remain in customs for more than 10 days, particularly during peak periods such as holidays. There is no need to worry: it will be released once the backlog clears, provided it contains no prohibited goods. Your total allowance across all carriers can be checked at my.gov.uz: https://my.gov.uz/ru/individuals-mail-sent. Boxette cannot see a recipient’s remaining allowance.

The following is a list of goods prohibited in air shipments. Attempting to ship any of these items by air may result in criminal liability, fines or imprisonment:

• Sharp objects and all types of knives, including multi-tools, kitchen knives, axes and camping hatchets.
• Weapons and ammunition; sights; tripods or stands for weapons; paintball guns and accessories; disassembled weapon components; sprays containing incapacitating substances; crossbows and bows, including those used for target shooting.
• Explosives and pyrotechnics.
• Fire extinguishers, bulletproof vests and helmets.
• Radioactive materials.
• Auto parts containing petroleum products, oils or liquids.
• Flammable or corrosive liquids.
• Live or dead animals; seeds and plant seedlings; mineral specimens.
• Precious metals and stones.
• Money; shares; bonds; checks; antiques (paintings, coins, etc.).
• Documents, including letters, securities, passports and birth certificates.
• Correspondence (magazines, brochures, advertising leaflets, etc.).
• Medical equipment.
• Tobacco and tobacco products or accessories, including hookahs, vapes and e-cigarettes.
• Narcotics.
• Alcohol.
• Perishable goods that require temperature-controlled transportation.
• Pornographic materials.
• Any goods that require an export license under US law.
• Any military goods.
• Listening devices, signal jammers and other dual-use goods.
• Electric vehicles and components, including e-scooters, scooters, Segways and drones.
• Pet food.
• Any expired goods.

You can pay for our services in several ways: in cash to the courier upon delivery; online via the Payme app at our Tashkent office when collecting your parcel; or online in your account on our website using Click/Payme.

The total cost of your purchase includes:
1. The price of the item you select.
2. Domestic shipping within Turkey, if applicable (from the seller to our warehouse).
3. Shipping your item from Turkey to Uzbekistan (Tashkent).
4. The guarantee service fee, if selected when registering a new parcel.
5. Customs service fees, if required, in accordance with Uzbekistan’s Customs Code.
6. Delivery of your item within Uzbekistan (provided by courier companies).

Payment is made to a bank card issued by an Uzbek bank; other payment systems may be available upon request. We cannot send unpaid orders to Uzbekistan. An order can be canceled only while the parcel is still at the warehouse in Turkey. Please note that partial cancellations are not possible; only the entire order can be canceled.

Your delivery address is the place where it is most convenient for you to receive your parcel in Uzbekistan. You can select it in your account when registering a new parcel. Several options will be available, so you can choose the most convenient one.